How SME Planet respects your data and privacy

Your data, personal information and trust is important to us and we take the necessary measures to protect You against its improper use without your authorisation.

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.DefinitionsFor the purposes of this Privacy Policy:
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Organisation (referred to as either "the Organisation", "We", "Us" or "Our" in this Agreement) refers to SME Planet, a non-profit. Non-governmental organisation registered in Geneva, Switzerland under the laws of Switzerland.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: The country where you are viewing this Website.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website and its associated services for Users.
  • Service Provider means any natural or legal person who processes the data on behalf of the Organisation. It refers to third-party companies or individuals employed by the Organisation to facilitate the Service, to provide the Service on behalf of the Organisation, to perform services related to the Service or to assist the Organisation in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to the pages of SME Planet, accessible from https://smeplanet.org
  • You or User means an individual accessing or using the Service, or the Organisation, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable and is in agreement with the terms and conditions of such usage.


Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of where they appear in singular or in plural in the Website or Service of SME Planet or its affiliates.


Definitions
For the purposes of this Privacy Policy:
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Organisation (referred to as either "the Organisation", "We", "Us" or "Our" in this Agreement) refers to SME Planet, a non-profit. Non-governmental organisation registered in Geneva, Switzerland under the laws of Switzerland.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: The country where you are viewing this Website.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website and its associated services for Users.
  • Service Provider means any natural or legal person who processes the data on behalf of the Organisation. It refers to third-party companies or individuals employed by the Organisation to facilitate the Service, to provide the Service on behalf of the Organisation, to perform services related to the Service or to assist the Organisation in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to the pages of SME Planet, accessible from https://smeplanet.org
  • You or User means an individual accessing or using the Service, or the Organisation, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable and is in agreement with the terms and conditions of such usage.

Collecting and using your personal or business data

Types of Data Collected

Personal DataWhile using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City, Country
  • Usage Data
Usage Data
Usage Data is collected automatically when using the Service.Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.When You access the Service by, or through, a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, your geographical location and other diagnostic data.We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by, or through, a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available on https://smeplanet.org/cookysettings/
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Organisation, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?.We use both Session and Persistent Cookies for the purposes set out below:
  • Necessary / Essential Cookies
  • Type: Session Cookies
  • Administered by: Us
  • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.Use of Your Personal DataThe Organisation may use Personal Data for the following purposes:
  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. By enacting the “Unsubscribe feature”.
  • To manage Your requests: To attend to, and manage, Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. In most cases we will anonymise the data about You or your Enterprise/Organisation before sharing it with third parties.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Organisation assets, financing, or acquisition of all or a portion of Our business to another Organisation.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include SME Planet’s country affiliates engaged in business development services, financing, legal, technical, operational or sustainability support for You, Your Enterprise or Organisation and any other subsidiaries, joint venture partners or other companies that We manage or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas of our platforms with other users, eg: Group chat, links beyond our platform or Website, third party offers, etc., such information may be viewed by all users and may be publicly distributed outside beyond our control. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile. In these cases we cannot be held responsible or liable for any damages or defamations incurred once you leave the parts of the Website under our control.
  • With Your consent: We may disclose Your personal information for any other purpose with Your Approval in writing or by electronic/digital means to third parties, such as financing providers, credit risk bureaux, development agencies, or national authorities.
Retention of Your Personal Data
The Organisation will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.The Organisation will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods such as for audit purposes or for reporting on our Organisation’s performance to our funders.
Transfer of Your Personal DataYour information, including Personal Data, is processed at the Organisation's operating offices and technology platform on its own secure digital servers and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. In all cases our Organisation adheres to the principles of the Global Data Protection Regulations (GDPR) of the European Union see: https://gdpr-info.eu .The Organisation will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal DataBusiness TransactionsIf the Organisation is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcementUnder certain circumstances, the Organisation may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court order or an appropriate government agency request).
Other legal requirementsThe Organisation may disclose Your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of the Organisation
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability
Security of Your Personal DataThe security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage can be 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

We may also collect personal information about you, such as your name, organisation/company name, address, email address or other personal data if you provide it to us during registration, purchase, by contacting us or otherwise. We only ask for personal information when we actually need it to provide you with a desired service (for example, if you place an order through the website). We collect it by fair and lawful means, with your knowledge and consent. We also inform you of the purposes for which we collect it and how it will be used.

Sharing your personal information

We do not share, sell, trade, or rent any personally identifiable information with third parties, except as required by law, if you violate our terms of use, or if it helps us facilitate our service. For example, the online shop module may require the transmission of your data to third party services such as payment solutions. We may also use statistical services such as Google Analytics, Facebook Pixel and others. Each of these services has its own privacy policy which can be viewed directly on the respective sites.

In order to provide certain features, we may use other third party services such as payment and accounting providers or services, support or communication providers and other services, we reserve the right not to track how you interact with the services provided.

We may collect and use non-personal information to help us improve the service, personalise your experience and analyse the use of the service. This Privacy Policy does not limit our use or disclosure of non-personal information collected. We reserve the right to collect, use and disclose such non-personal information to our partners, advertisers and other third parties in our sole discretion. In these cases we will remove or hide any personal identifiers unless you have given us Your authority to disclose them.


Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Cookies and tags

SME Planet uses "cookies", which are small data files placed on your device only if your browser settings permit and may include information such as a unique identifier, sub-pages previously visited on this website and/or other information. Types of cookies we may use: Session cookies, security cookies or preference cookies. You can refuse the use of cookies on your first visit and can disable or delete cookies in your browser settings.

If you have additional questions or would like more information about our privacy policy or how we handle user data and personal information, or if you wish to withdraw your consent to the continued collection, use or disclosure of your personal information, please contact us.
To withdraw your consent to cookies, click here.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a regulation under European law on data protection and privacy for all individuals within the European Union and the European Economic Area.

If you are a European resident, we are the data controller of your data and you have the right to know how your personal information is processed, what we have collected about you and to request that this data be corrected, updated or deleted. In addition, please note that your information may be transferred outside Europe, including to Canada and the United States. Our Organisation adheres to the principles of the Global Data Protection Regulations (GDPR) of the European Union see: https://gdpr-info.eu .

Please contact us if you have any questions about your rights under the GDPR. For further information or complaints, please contact your local data protection authority at: .

Data retention

We retain the information we collect for as long as necessary to provide you with the service you have requested or until you ask us to delete the information. The data we store is protected by commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. Customer passwords that we may store are stored in hashed form and the original password cannot be recovered.

Communication by e-mail

We may communicate with you by email or telephone in response to your requests or to send you announcements about services based on the personal information you provide to us. We may also use your personal information to send you updates and other promotional communications if we have received your consent. If you no longer wish to receive these email updates, you may opt out of receiving them at any time by following the instructions included in each communication. This is usually an "unsubscribe" link.

Links to other websites

Our website may contain links to and from third party websites or services that are not operated by us. If you follow a link to one of these websites and are redirected to a third party website, please note that these websites have their own privacy policies and that we do not accept any responsibility for those policies or practices. Please check the privacy policy of each website you visit before submitting any personal information to any of these websites.

Advertisements

Our website may display advertisements served by our advertising partners who may have their own privacy policies and may set cookies and web beacons. These cookies help the ad server recognise your device each time an ad is served to you or other users of your device. This privacy policy only covers the use of [MY SITE] and does not cover third party advertisers or partners.

Do not track

This website does not change its data collection and use practices when your browser sends the "Do Not Track" signal.

Activity transfers

In the event that [MY SITE], or substantially all of our assets, are acquired, or in the event that Nom De L'entreprise goes out of business or enters bankruptcy, your personal information will be one of the assets transferred or acquired by a third party who may continue to process your personal information. You acknowledge and consent that such transfers may occur, and are permitted by this privacy policy, and that any acquirer of our assets may continue to use your personal information as set forth in this policy.

Changes

We reserve the right to update or modify this privacy policy at any time without notice. We will post those changes on this page. Please check this document whenever you provide us with personal information. This policy is effective as of 2022/12/14. Your continued use of the website after seven (7) days of changes or revisions to this Privacy Policy will mean that you accept the terms of this revised Privacy Policy. We suggest that you periodically review this Privacy Policy if you are concerned about how your information is used.

Consent

By using our website, you hereby consent to our privacy policy and agree to its terms.

Contact

If you have additional questions,  would like more information about our privacy policy, how we handle user data and personal information, or if you wish to exercise your rights in relation to your personal data, you can contact us directly at financing@smeplanet.org/PrivacyPolicy/ or send us a letter to SME Planet, 52 rue de Moillebeau, 1209 Geneva, Switzerland to withdraw your consent to the continued collection, use or disclosure of your personal information. To stop receiving any direct mailing, news or events information from us please simply click on the "Unsubscribe" button below or e-mail the notification to financing@smeplanet.org/Unsubscribe/

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